TTFSE User Survey After One
Year of Implementation
Two essential principles of the
TTFSE program are the continuous measurement of performance
related to trade and transport facilitation and a strong
partnership with users (freight forwarders, Customs
brokers, transport operators, traders) and their associations
in the eight SEE countries involved. Through these two
instruments, decision makers understand better the areas where
they need to act in priority and the type of response they
need to formulate to meet user expectations. The reports below
provide the results of a regional survey covering 150 users in
Southeast Europe, organized thanks to a partnership between
the World Bank, the Austrian Government, the Consulting firm
PlanConsult, and the Chambers of Commerce and PRO-Committees
in Southeast Europe. We thank the large number of contributors
who made it possible.
The report provides an analysis of
user responses regarding : (i) their perception of border
agencies in SEE (including corruption) (see a summary graph
for example below); (ii) transport time and cost; and (iii)
trade evolution. The analysis draws on the survey results to
review the evolution compared to 1999. The annexes provide the
questionnaires used for the survey.
We welcome your feedback and ideas to further strengthen this
type of analysis next year.
Provision of Consulting
Services in User Survey Design and Implementation
Interim Report I
April 2002
- Executive
Summary (29 pages,
pdf, 199 KB)
- Interim
Report I (main document) (156 pages,
pdf, 1.11 MB)
- Annexes
(118 pages,
pdf, 790 KB)
Maps:
- TTFSE
- Main trade patterns
- TTFSE
- Projects
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