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Performance Indicators
As part of the TTFSE Program,
all countries involved agreed to measure performance
indicators of two types :
- Data on the performance
and efficiency of Customs Administrations in Southeast
Europe since 1999
- Data on the border
crossing times and clearance times, as experienced by
users at the TTFSE pilot sites.
The following Excel workbook
provides these data both at a regional level and by pilot
site. It is based on the methodology described in details in
the TTFSE Manual
(90
pages, pdf, 475 KB)
The methodology entails
measurement of processing times at pilot sites, usually on a
monthly basis, and of the overall Customs performance on an
annual basis. Performance at pilot sites are measured by the
National Customs Administrations of the countries concerned
with support of US Customs consultants under the TTFSE
program.
We hope you will find these
data useful and would welcome your feedback. The document will
be updated quarterly. While these data are considered
representative, some fluctuations do occur. The trend provides
the most useful information.
You can view
the workbook in two different ways:
1. Through this
Internet browser, by clicking on one of the two links below.
You will be able to view each page in the workbook by clicking
on the different tabs at the bottom of the Internet browser
webpage. When opening the link you will prompted to answer to
two questions. Select "no" for both.
2. Through your
Excel application, by downloading the file. To download the
file, click on the link with right mouse
button and choose "Save Target As.." (in Internet
Explorer) or "Save Link As..." (in Netscape Navigator). A standard "Save As..." dialogue box
will appear, and you will have to choose the location on
your drive where the file is to be saved. When opening the file
you will prompted to answer to two questions. Select
"yes" to enable macros and "no" to update
links.
TTFSE
Indicator Workbook (December 2004) - Letter Format (MS
Excel, 968 KB)
TTFSE
Indicator Workbook (December 2004) - A4 Format (MS Excel,
968 KB)
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